Anthropic Pulls the Plug on a 60-Person Company Mid-Workday, Then Quietly Restores Access as a "False Positive"
Anthropic abruptly cut off Belo's entire 60-strong workforce from Claude on a Friday with nothing more than an automated email citing a vague usage policy violation, leaving a Google Form as the sole route to appeal. Service was restored about 15 hours later after public outcry, with the company privately telling staff it had been a false positive triggered by automation. The episode exposes a glaring gap in enterprise reliability: businesses building day-to-day workflows on Claude have no SLA cover, no live support tier, and no warning before access vanishes.